Thoughtful shopping starts with clear information about returns and refunds.
THE RETURN WINDOW
You may request a return within 30 calendar days after delivery. Contact info@nolvikya.store before sending anything back so we can confirm eligibility and provide the correct instructions. Sending an item without authorization may delay processing.
ITEM CONDITION
For a change-of-mind return, items should be unworn, unwashed, and in resaleable condition, with original tags and accessories where supplied. Trying an item on indoors to assess fit is generally acceptable, provided it remains in new condition. Keep packaging until you are confident the order is correct.
ITEMS THAT MAY NOT QUALIFY
For hygiene and safety reasons, certain intimate items, pierced accessories, and personalized or made-to-order products may be excluded from change-of-mind returns where permitted by law. Any product-specific restriction should be disclosed before purchase. These exclusions do not override rights relating to defective, misdescribed, or incorrect goods.
HOW TO REQUEST A RETURN
Step 1: Email info@nolvikya.store with the order number and the items you wish to return.
Step 2: Explain whether the issue is fit, preference, damage, or an incorrect item; attach photos if relevant.
Step 3: Wait for return instructions and the applicable return destination.
Step 4: Pack the approved items securely and retain proof of postage and tracking.
RETURN SHIPPING COSTS
For change-of-mind returns, return shipping is generally paid by the customer unless we confirm otherwise or local law requires a different arrangement. If we sent the wrong item or an item is defective, contact us first so we can assess an appropriate remedy and any shipping reimbursement. Do not assume a prepaid label will be provided without confirmation.
INSPECTION AND REFUNDS
After an approved return arrives, we inspect it and notify you of the outcome. Approved refunds are issued to the original payment method when possible. Your bank or payment provider may need additional time to post the credit. Original shipping charges may be nonrefundable for change-of-mind returns where lawful.
EXCHANGES AND SIZE ISSUES
To request another size or color, contact support. Availability is not guaranteed; depending on stock and order status, an exchange may require a return and new purchase.
CONSUMER RIGHTS
Nothing in this policy limits mandatory rights under applicable consumer-protection law. Please contact us if an item arrives damaged, faulty, or materially different from its description.